1. Summary
This policy explains how cancellations and refunds work for purchases on Apni Dhoon (operated by Apni Dhoon (LetsPahal)), including credit packs and the monthly plan described on our Pricing page. It is part of our Terms of Service.
- Failed or cancelled AI creations are refunded as credits automatically.
- Unused credit packs can be refunded to your original payment method if you ask within 7 days of purchase.
- You can cancel the monthly plan any time; it stops renewing and you keep access until the end of the month you paid for.
- Approved refunds reach your original payment method within 5–7 working days.
2. Free features
Listening, searching, liking songs and making playlists are free, so there is nothing to cancel or refund for them.
3. Automatic credit refunds
When you start an AI creation, the credits it needs are reserved. If the creation fails, times out or is cancelled before it finishes, all reserved credits go back to your account automatically, with no need to contact us. You can see every charge and refund in the app’s credit history.
4. Credit packs
- You can ask for a full refund of a credit pack within 7 days of purchase if none of its credits have been used.
- If some credits from the pack have been used, we refund the unused part proportionally (for example, if you used 10 of 30 credits from a ₹79 pack, we refund ₹52.67).
- Credits given for free (starter or promotional credits) are not refundable and are used before purchased credits.
5. Monthly plan: cancellation
- Cancel any time from the app’s account settings, or by emailing us. Cancellation takes effect at the end of the current billing month; you won’t be charged again.
- If you cancel within 48 hours of a renewal and have not used any credits from that month, we refund that month’s charge in full.
- Otherwise, the current month is not refunded, but you keep your plan and its credits until the month ends.
6. When we can’t refund
- Credits that were already used to create a song that finished successfully, including if you don’t like how the song turned out.
- Requests made more than 7 days after buying a credit pack.
- Credits removed because of fraud, abuse or breaking our Terms.
This doesn’t limit any refund you are entitled to by law, including under the Consumer Protection Act, 2019. Duplicate charges, charges for credits you never received, and other billing errors are always refunded in full.
7. How to ask for a refund
Email from the email address on your Apni Dhoon account, with:
- the payment reference or order ID (from your payment receipt),
- the date and amount of the payment, and
- the reason for the request.
We reply within 2 working days.
8. Refund timelines
Approved refunds go back to the original payment method (UPI, card, net banking or wallet). They are processed within 5–7 working days of approval; your bank may take a few more days to show it. When a pack is refunded, its unused credits are removed from your account.
9. Purchases through Google Play
If you paid through Google Play billing in the Android app, Google processes the payment. You can ask Google for a refund through Google Play within its refund window, or contact us and we’ll help.
10. Contact
For billing questions, email or see our Contact page.